Help for people affected by bushfire

Bushfire affected people and businesses can now access all available assistance through bushfire customer care at Service NSW. The program includes all assistance being offered by local councils, the NSW State Government and the Australian Government.

Service NSW customer care specialists can connect bushfire affected customers with services and support information including:

  • Accommodation advice
  • Relevant charitable services
  • Mental health and wellbeing services
  • Support for business
  • Clean-up services
  • Financial assistance
  • Insurance and legal support
  • Replacing lost IDs and
  • Volunteer RFS and SES payments.

To connect with a customer care specialist call Service NSW between 7am and 7pm on 13 77 88. Information about the customer care service is also available in Service NSW Centres, Bushfire Recovery Centres and Mobile Service Centres. You can also obtain information from the Service NSW website by clicking here.