Flood recovery information

Recovery Centres for residents and businesses impacted by the 31 March floods have been set up in Lismore and Murwillumbah.

The two centres are for everyone across the entire region impacted by the floods -- not just residents of Lismore and Murwillumbah.

Recovery Centres provide a one stop shop for affected residents, businesses and farmers to access recovery assistance from a range of agencies and organisations. Agencies based at the Recovery Centres include: NSW Health, Disaster Welfare, Primary Industries, Insurance Agencies, Family and Community Services, Business Connect, Legal Aid, Environment Protection Authority, Centrelink, Red Cross and Safe Work NSW.

The Recovery Centre at Lismore is located at the Public Works Facility, 120 Dalley Street, East Lismore. Entry via Military Road. The contact number for the Recovery Centre is 02 6626 5692.

The Recovery Centre at Murwillumbah is located at the  Murwillumbah Community Centre, Nullum Street, Murwillumbah, phone 02 6670 2133.

Opening times for the Recovery Centres are:

Information about Disaster Assistance is available at https://www.emergency.nsw.gov.au/for-the-community/severe-weather-north-east-nsw.html   and is updated daily.

NSW Disaster Welfare Service phone 1800 018 444  (provideds assistance to eligible residents whose homes and essential contents have been affected by natural disasters such as floods).

Information and support for small business can be found in the following fact sheet - Support for small businesses.

Businesses affected by the floods are also encouraged to complete the following survey to help assess the impact for small businesses. https://www.surveymonkey.com/r/NorthCoastFloodsBusinessSurvey

To read the latest North Coast Flood Recovery Newsletter, click here.

Recovery Services Contact List

Australian Red Cross

Australian Red Cross provides personal support to those affected by the storm.

1800 812 028

Housing NSW

Housing NSW provides assistance with housing for those affected by the floods and storm.

1800 486 746

Disaster Welfare Services

Provide disaster relief grants to eligible individuals and families whose homes have been significantly damaged or destroyed. Provides assistance for those with limited financial resources and no insurance.

1800 018 444

NSW Small Business

Through the Small Biz Connect program small businesses can receive assistance and advice.

1300 134 359

SafeWork NSW

Will replace SafeWork NSW licences at no cost to those affected by the floods

13 10 50

Services NSW

Services NSW will replace certificates and drivers licences at no cost to those affected by the storm.

13 77 88

Motor Vehicle Stamp Duty Relief

Motorists whose cars have been written off as a result of a natural disaster may be eligible for a stamp duty refund on their replacement vehicle.

1300 139 814


Legal Assistance


Legal Aid NSW helps people with their legal problems. Legal Aid NSW lawyers can provide free legal advice and minor assistance to people affected by disasters on a range of issues including insurance, tenancy and credit and debt problems.

1300 888 529

NSW Fair Trading

Provide assistance and advice to consumers and business regarding fair and ethical practice.

13 32 20

Department of Primary


Provide assistance with livestock and other animals during the flood.

1300 795 299

NSW Rural Assistance Authority

Provides disaster relief low interest loans of up to $130,000 to eligible primary producers and small businesses, and transport subsidies of up to 50% of the cost to transport livestock or fodder, to eligible primary producers.

1800 678 593

Farm Household Support

Federal government Department of Human Services provides assistance to farmers and their families facing financial difficulties. Conditions apply.

1800 050 004

NSW Health

Information relating to community mental health following a natural disaster.

1800 022 222

Salvation Army

To provide assistance to residents affected by the floods.

1300 363 622

Insurance Council of Australia


Helping policyholders if they are uncertain which insurer they are with, or have general inquiries about the claims process


Disaster Hotline:         1800 734 621